Service Champions is currently seeking a Marketing Director to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. The Marketing Director plays a critical role in driving the company's growth and success by developing and executing effective marketing strategies that resonate with target audiences and drive results. If you are a dynamic and strategic thinker with a passion for marketing, we encourage you to apply for this exciting opportunity.

Founded in 2003, Service Champions is a $100M+ Home Services Company in Northern California that specializes in heating, air-conditioning, electrical, water, and insulation. We service the greater Bay Area and Sacramento. This position is based out of our company headquarters located in Pleasanton, CA.  It is a professional support center environment where we work hard and have fun.

What's In It For Me?

• $140K - $155K Annual Compensation, plus Bonus Opportunity
• Paid Time off for: vacation, sick, holidays & birthday
• Health, Vision and Dental plans 
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

What Will I Do?

The Director of Marketing owns marketing execution, spend discipline, and results for Service Champions. This role translates Service Champions strategy into local execution, partners tightly with Operations, and ensures marketing drives profitable growth. 

This leader is also the single owner of the MVP (Maintenance Value Plan) program, responsible for growth, performance, and cross‑functional execution. 

• This is a results role, not a brand role 

• You own the number, not just the message 

• You’ll be trusted and measured 

• You’ll sit at the table with Operations, not outside the room 

What this role is accountable for: 

• Department Leadership 
• Spend & ROI management: 
• Vendor management: 
• Project leadership: 
• Operations partnership:
• MVP program ownership: 
• CORE KPIs (aligned to Wrench Group expectations) 
  • Financial & growth 
  • MVP performance 
  • Operational alignment 
  • Execution & leadership 

 WRENCH GROUP ALIGNMENT EXPECTATIONS 

• Execute within Wrench Group brand and strategic frameworks 

• Share reporting and insights regularly with Wrench Group marketing leadership 

• Adopt Wrench Group best practices while adapting to local market realities 

• Be a strong local operator who elevates enterprise level performance 

• Act as a reliable, data driven marketing leader in the Wrench system 

Do I Have What It Takes?

• Strong organizational skills – track communications with other departments, vendors, and event organizers  

• Participating in community outreach and sponsorships  

• Help the team with organizational tasks such as creating asset libraries and ordering print assets for the various centers  

• Create simple campaign summaries and reports  

• Create presentation decks for internal and external stakeholders  

• Be passionate about writing clear and concise copy 

• A critical thinker who can work both independently and collaboratively  

• Understanding of social media platforms and the latest trends  

• A positive attitude and willingness to learn new skills and processes 

Essential Skills and Experience:  

• 7–10+ years in marketing leadership 

• Proven ownership of meaningful budgets 

• Experience managing multiple vendors at once 

• Strong project management track record 

• Direct experience partnering with operations or service delivery teams 

• Home services, construction, or multilocation experience strongly preferred 

• Membership or subscription program experience is a plus 

ESSENTIAL JOB FUNCTIONS REQUIREMENTS: (per ADA) 

Mental and Physical Demands and Work Environment: The characteristics described here are representative of those that must be met by a person to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions per the American with Disabilities Act (ADA).  This job description is subject to change and does not restrict management from assigning or reassigning duties and responsibilities to this job at any time. 

Physical Demands: While performing the duties of this job, the person is frequently sitting for long periods of time, repetitive hand movements for typing and using a mouse, reaching with arms, talking on the phone with or without a headset, and listening attentively, with occasional need to stand or walk short distances. Frequent use of computer systems on multiple screens, typing/clicking and using mouse on computer. Prolonged focus on computer screens. 

Mental Demands: Must be able to perceive and distinguish emotions as well as deal with adversarial confrontations.  Requires the ability to concentrate and prioritize multiple tasks at once.  Conscious attention to detail is required to safely perform tasks. 

Work Environment: This is an in-person office position at our Pleasanton HUB.  You will be working in our support center in a cubicle/bullpen with others around. 

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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