Service Champions is currently seeking an Accounts Receivable clerk otherwise known as an MVP Administrator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our MVP Administrator in Finance plays a vital role in supporting a team that oversees preventative maintenance services for our most valued clients.

Service Champions has operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized home service company providing HVAC, insulation, electrical and plumbing services. We value our clients and employees by serving everyone with honesty and integrity. Service Champions continues to be named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!

What's In It For Me?

• $20 - $27.50 an hour 
• Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match up to 30%
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities/Duties:

As a team member in the Finance department, the MVP Administrator supports management of the membership program, with primary focus on maintaining accurate member data. This role ensures data integrity, timely billing and adjustments, and coordination with internal teams, to support consistent and efficient program execution.

• Maintain and update membership records, ensuring accuracy, completeness, and data integrity
• Review new agreements daily to verify accurate entry by field staff and other team members
• Process membership transactions including renewals, terminations, adjustments, and account updates
• Facilitate recurring billing cycles within ServiceTitan (e.g., every 5 days) and ensure successful processing
• Manually process renewals for agreements exceeding standard auto-renewal terms
• Process credit card transactions, refunds, and chargebacks accurately and in a timely manner
• Research and resolve past due balances identified on aging reports
• Review and audit membership data to identify and correct discrepancies or inconsistencies
• Prepare and process monthly MVP commissions and submit to Payroll by the 15th of each month
• Support call center operations by processing requests, resolving data issues, and ensuring alignment with program policies
• Assist with mailing of member statements as required
• Identify opportunities to improve workflows, data accuracy, and overall program efficiency
• Provide backup support for Accounts Receivable clerical functions as needed
• Perform other administrative and clerical duties as assigned
• Utilize MS Excel to track and reconcile membership and billing data
• Basic understanding of accounting principles, including billing, receivables, and reconciliations
• Clerical duties as assigned

Do I Have What It Takes?

• Excellent customer service skills
• Accurate data entry
• Continuous knowledge improvement of ERP software (ServiceTitan / Intacct)
• Keen ability to work accurately, efficiently, and manage multiple tasks.
• Excel within a team environment and willing to support all areas of the business.
• Be able to work both independently and in a team setting.
• Reliable and punctual attendance.
• Strong time-management skills – able to manage many tasks with short deadlines.
• Excellent communication & rapport-building skills – working with clients, field team, general managers, Install team, and finance team.
• Intermediate computer skills.
• Ability to fluently speak, read, and write in the English language.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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