Sales Recovery Agent 

Drive Your Career with a National Leader. Are you a high-energy Closer with a passion for winning? Service Champions is looking for an Sales Recovery Agent to join our elite, fast-paced sales team. This isn't just a call center role—it’s a high-volume, high-reward opportunity for creative and energetic professionals who know how to turn a conversation into a conversion. Since 2003, we’ve dominated the residential HVAC market by delivering 5-star service, and we’re looking for a "Champion" to help us continue that growth.

As an Inside Sales Specialist, you will be the engine of our revenue, managing inbound and outbound opportunities with the honesty, integrity, and grit that has earned us a Top Workplace title since 2016. If you thrive on competition and excellence, it’s time to play for the winning team.

The Champion’s Reward:

We provide the platform; you provide the hustle. Here is what we bring to the table:

• Elite Compensation: $26–$28/hour base + Uncapped Commission (Your earning potential is in your hands!).

• Work-Life Balance: Paid vacation and your birthday off (because Champions deserve a break).

• Comprehensive Benefits: Full Health, Vision, and Dental coverage for you and your family.

• Secure Your Future: 401(k) with a 30% company match (up to 6%), plus Life and Accident insurance.

• Career Advancement: Continuous sales training, life skills courses, and structured, coached career paths.

• The Culture: Referral bonuses, employee discounts, FSA/EAP programs, and high-energy, company-sponsored events.

POSITION SUMMARY:

This position will work closely with the field team to recover as much revenue as possible on missed opportunities. Because of the nature of this work, building a symbiotic relationship with the field staff will be critical. This team member will primarily interact with clients over the phone to close deals and assist salespeople. Successful agents will have a learning mindset and leverage the team around them to grow & develop their technical and sales skills.

PRIMARY RESPONSIBILITIES:

Primarily responsibility for the Inside Sales Agent is to recover home comfort projects with or after the Comfort Advisors home visit.

• Know and live up to Service Champions core values at all times.
• Calling on unsold estimates same/next day with the goal of closing the sale
• Meeting monthly revenue targets through recovered sales
• Completing sales contracts, financing, and misc. paperwork over the phone
• Working with clients during and following their installation to ensure 100% client satisfaction.
• Partnering with field team members to close sales with urgency
• Ensuring that 100% of unsold estimates are reached out to at least 3 times using phone, email, & text.
• Working with your General Managers to negotiate pricing, add-on services, rebates, etc.
• Attend all required meetings and training.

Work in partnership with all other departments to ensure seamless project execution and client satisfaction. 

ROLE REQUIREMENTS:

• Ability to perform high priority duties daily.
• Focused on quality and results driven, attention to detail.
• Keen ability to work accurately, efficiently, and manage multiple tasks.
• Excel within a team environment and willing to support all production areas of the business.
• Be able to work independently and in a team.
• Reliable and punctual attendance.
• Strong sales background – recommended 4+ years in a sales environment.
• Ability to obtain a California State Home Improvement Sales License with the California State Labor Board
• Excellent communication & rapport-building skills – working with clients, field team, general managers, Install team, and finance team.
• Thorough knowledge of our product offerings, finance options, and business differentiators
• Intuitive computer skills – requires basic to intermediate Excel & Adobe management, along with financing website portals and our in-home CRM.
• Strong organizational & time-management skills – able to manage many tasks with short deadlines
• Ability to fluently speak, read, and write in the English language.
• Ability to close $150,000 in Installed Revenue per month.

Next Steps: After a conditional offer, candidates will complete a background check, drug test, MVR, and reference check.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

#SCNLI